Privacy Policy

Effective Date: 06.15.2024
Last Updated: 11.01.2025

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1. Introduction

Feria Financial LLC (“Feria Financial,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or use our services.

By using our website or providing personal information to us, you agree to the terms of this Privacy Policy.

 

2. Information We Collect

We may collect the following types of information:

a. Personal Information:

• Name, address, phone number, email address

• Date of birth, Social Security number, driver’s license number

• Employment and income details

• Credit information and loan application details

b. Non-Personal Information:

• Browser type, device information, IP address

• Pages visited and usage data (through cookies and analytics tools)

c. Communication Data:

• SMS or email messages you send or receive from us

• Notes or records of conversations and inquiries

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3. How We Use Your Information

We use your information to:

• Process mortgage loan applications and provide related services

• Verify your identity and protect against fraud

• Communicate with you about your loan, appointments, or updates

• Send you marketing communications (only with your consent)

• Improve our website and client experience

• Comply with legal and regulatory obligations

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4. SMS Messaging Policy

By providing your phone number and opting in to receive text messages from Feria Financial LLC, you agree to receive recurring SMS communications regarding loan updates, client support, promotional offers, and other information relevant to our services.

• By subscribing, you consent to receive messages from Feria Financial LLC.

• Your personal information will not be sold or shared with third parties for marketing purposes.

• Message frequency may vary depending on your relationship with our company.

• You may reply “STOP” to unsubscribe from further messages.

• You may reply “HELP” for additional assistance or information.

• Message and data rates may apply according to your mobile carrier’s plan.

You can also opt out by contacting us directly at privacy@feriafinancial.com.

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5. Sharing of Information

We may share your information only in the following limited circumstances:

• With trusted third-party service providers who help us operate our business (such as credit bureaus, title companies, appraisers, or software providers)

• When required by law, regulation, or legal process

• To protect against fraud or unauthorized transactions

• With your explicit consent

We do not sell your personal information to any third party.

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6. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to enhance user experience and gather usage analytics. You can control or disable cookies through your browser settings; however, some features of our website may not function properly without them.

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7. Data Security

We implement administrative, technical, and physical security measures to protect your information from unauthorized access, use, or disclosure. While we strive to protect your personal data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

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8. Your Rights and Choices

You have the right to:

• Access or request a copy of your personal information

• Correct inaccuracies in your data

• Withdraw consent for marketing communications

• Request deletion of your data (subject to legal retention requirements)

To exercise any of these rights, please contact us at privacy@feriafinancial.com

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9. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal data from minors.

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10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of our services after such changes indicates your acceptance of the updated policy.

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12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Feria Financial LLC
Email: info@feriafinancial.com
Address: 10600 Timberwood Cir. Ste 7, Louisville KY-40223
Phone: (502) 749-3393